Terms and Conditions

General Conditions of Sale

Hallmark Thorntons is owned and operated by Hallmark Thorntons (Scot) Ltd company no SC442078

By purchasing from us you are agreeing that you have read and understood and agreed to our Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Delivery Policy

Our deliveries are sent via Royal Mail & Parcelforce courier service. All items ordered before 12 noon (on Mondays to Fridays except Bank Holidays) will be dispatched the same day, orders received after 12 noon will be dispatched the next working day. Orders received after 12 noon on Friday or on a Saturday / Sunday will be dispatched on Monday (unless it is a Bank Holiday then they will be dispatched on the Tuesday).

The delivery estimate is meant as a guide only and items can arrive earlier.

FREE DELIVERY ON ALL ORDERS OVER £25

FOR ORDERS UNDER £25 THE DELIVERY CHARGE IS £2.99

NEXT WORKING DAY DELIVERY AVAILABLE CHARGED AT £4.99

DELIVERY ESTIMATE 2-5 DAYS (from day of despatch)

DELIVERIES MAY REQUIRE A SIGNATURE

What do I do if my parcel has not arrived?

If your parcel hasn't arrived within the timescale we suggest that you check with your local sorting office as sometimes the delivery company try to deliver then hold the item at the sorting office if they were unable to deliver. Usually a card is left to advise but sometimes this isn't the case.

If you can't locate the parcel then please get in touch with us by email.

Returns Policy

Need to return something?

If the item is really not suitable we will be happy to accept a return as long as we are informed within 7 days of your intentions and the item is sent back to us in its original packing and in a saleable condition within 14 days of receiving it. The cost of the return postage will be at the expense of yourself. It is in your best interest to return goods using recorded delivery because we will not issue refund until goods have been received by ourselves. Refunds will be issued same method as payment. If items are returned damaged or not in a saleable condition we reserve the right not to issue a refund.

Damaged Goods

If you have received your item damaged please email us along with photographic evidence immediately so we can assess it.

Returns - faulty goods

If you feel that a product is faulty, please advise us immediately. Please follow the same returns procedure as above, but do not return the item to us until we have contacted you about it. We may ask you to send the item back to us. If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being met if it is not clear that the goods are faulty or have been damaged due to misuse or neglect.

Payment

Payment is made through Sage Pay or Pay Pal to purchase items on our website.

All products remain the property of Hallmark Thorntons until payment has been received in full.

Security (Sage Pay)

We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.

Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within our company or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

Security (PayPal)

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk

Privacy Policy

Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Hallmark Thorntons (Scot) Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Our Company Details

Hallmark Thorntons (Scot) Ltd
3 Mount Stuart St
Glasgow G41 3YL
Company Registration No SC442078