Delivery Policy


FREE UK DELIVERY ON ALL ORDERS OVER £25

For orders under £25 the delivery charge is £2.99

NEXT WORKING DAY UK DELIVERY AVAILABLE - charged at £4.99 for orders placed before 12pm excluding orders placed on Thursday after 12pm which will be delivered on Monday.

DELIVERY ESTIMATE 2-5 DAYS (from day of despatch)

Deliveries may require a signature

Hallmark Thorntons deliveries are sent via Royal Mail & Parcelforce courier service. All items ordered before 12 noon (on Mondays to Fridays except Bank Holidays) will be dispatched the same day, orders received after 12 noon will be dispatched the next working day. Orders received after 12 noon on Friday or on a Saturday / Sunday will be dispatched on Monday (unless it is a Bank Holiday then they will be dispatched on the Tuesday).

The delivery estimate is meant as a guide only and items can arrive earlier.

What do I do if my parcel has not arrived?

If your parcel hasn't arrived within the timescale we suggest that you check with your local sorting office as sometimes the delivery company try to deliver then hold the item at the sorting office if they were unable to deliver. Usually a card is left to advise but sometimes this isn't the case.

If you can't locate the parcel then please get in touch with us by email.